U.S. Consumer Product Safety Commission – Recall Alert


Recall Date: July 28, 2017

Recall Number: 17-760

Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)


Recall Summary


Name of Product: AccuPure floor standing filtration dispensers


Hazard: The dispensers can overheat and smoke, posing fire and burn hazards.


Remedy: Replace

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.

Consumer Contact: Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on “Safety & Storage” at the bottom of the page for more information.   

Recall Details


Units: About 12,300


Description: This recall involves Nestlé Waters AccuPure floor standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide.  The units connect to the customer location’s plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit.  The upper front panels of the units have an “AccuPure” logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.


Incidents/Injuries: Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire.  No injuries have been reported.

Sold at: These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.

Importer: Nestlé Waters North America Inc., of Stamford, Conn. or MTN Products Inc., of La Verne, Calif.

Distributor: Nestlé Waters North America Inc., of Stamford, Conn.

Manufacturer: Water Solutions (Hong Kong) Limited of Hong Kong.

Manufactured in: China




Photo 1: Nestlé Waters AccuPure floor standing filtration dispenser – HB215-3G


Photo 2: Nestlé Waters AccuPure floor standing filtration dispenser – HW215-3G



Photo 3: Location of Model Number



† Introductory offer for new customers only, upon credit approval. Cannot be combined with other offers. One year service agreement and rental of AccuPure® filtration system required. Free standard installation includes up to one hour of labor and up to 25 feet of related installation materials; customers may be responsible for the cost of labor and installation materials in excess of such amounts. If equipment shown is not available, a substitute of equal value may be provided. Service available in most areas. Offer expires 07/31/2022.